The International Standard ISO 9001 is the world’s most popular quality management system framework with over one million organisations in over 175 countries certified to its requirements. ISO 9001 can be implemented into any organisation as it doesn’t depend on size and it is not tied to any specific field of activity. The standard’s focus is on the use of risk-based thinking to drive success through improved customer satisfaction, motivation of personnel and continual improvement
The latest version of the standard, ISO 9001: 2015, was published in September 2015 and is the new yardstick against which businesses interested in “quality” will be measured. To assist organisations with the implementation of an ISO 9001-compliant management system, we’ve developed a number of learning tools, one of which is ‘The Five Pillars of Quality’TM concept.
‘The Five Pillars of Quality’TM are: 1) Management review and communication, 2) Document and record control, 3) Dealing with nonconformity (stuff going wrong), 4) Implementing actions that change the management system, and 5) Conducting internal audits. The Pillars are built upon a foundation stone of Competent Personnel and are capped by good Leadership. These learning tools have contributed to the fact that no company with which we have worked has ever failed to reach the standard that it set out to achieve.
Flintloque’s team has been implementing ISO 9001 in all its versions, and its predecessor BS 5750, since the early 1990s. If you would like any assistance meeting the requirements of this International Standard, or upgrading your existing quality management system to the requirements of the latest version of the standard, then please contact us: email@example.com
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